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​Elite PC Systems​
​Providing People and Businesses computing peace of mind in Chester, North Wales, and the North West since 1998.

Introducing the Redesigned Watchdog IT Support: Top Benefits and Features

3/6/2024

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Elite PC Systems is proud to announce the redesign and relaunch of the Watchdog IT Support website. Now, you can easily purchase and download Watchdog online! This article explores what Watchdog is, its benefits, the installation process, future developments, and tips to get the most out of Watchdog.

Introduction
Securing your computer against threats and ensuring it runs efficiently is crucial. At Elite PCs, we've designed Watchdog IT Support to address these needs, offering both robust security and performance enhancement. Here's everything you need to know about Watchdog IT Support and how it can transform your digital experience.

What is Watchdog IT Support?
Watchdog IT Support is our computer maintenance software designed for both home and business users. It offers automatic scanning and updating of your PC, ensuring peak performance while safeguarding against cyber threats. Working on computer and laptops that are on Windows 10 or 11.

Key Features of Watchdog IT Support
  • Automatic Scanning: Watchdog automatically scans and repairs your computer’s software and hardware, constantly monitoring for issues.
  • Update Management: It ensures all your software is up-to-date, enhancing security by patching bugs and exploits.
  • Enterprise Internet Security: With 24/7 protection against malware, hackers, and scams, Watchdog includes Bitdefender Enterprise at no extra cost.
  • Remote Support: If an issue arises that Watchdog can’t resolve, a technician will contact you to provide remote support, or if you require IT support; you can contact our Watchdog technicians
  • GDPR Compliance: Watchdog helps maintain GDPR compliance through malware prevention, secure configuration, and system monitoring.

Benefits of Using Watchdog IT Support
  • Improved PC Performance: Regular, automatic scans and updates keep your PC running smoothly, reducing downtime.
  • 24/7 Protection: Watchdog runs in the background, providing continuous security. Whilst your computer is turned on, Watchdog will remain active, automatically taking care of your software and data.
  • Cost Savings: Our additional services including, in-shop repairs, remote logins, and collect-and-return services are included in select subscription plans, excluding new parts if needed. Meaning if your computer ever needs repairs, you can bring it in to us and we will repair it at no cost to you, this excludes any new parts that may be required to fix your machine. We will always contact you to let you know if new parts are required. 

Target Audience
Watchdog supports home users, small businesses, and large enterprises, ensuring optimal computer performance and security for all.

User-Friendly Design
  • Interface and Ease of Use: After installation, Watchdog will get to work automatically running in the background. You do not need to do anything else after installing Watchdog. 
  • Simple Installation: Start your subscription the Watchdog website, you will then receive a link to the installer, click and download the installer, the Watchdog installer will take you through the simple installation process.

Customer Support and Services
  • Customer Support: We are available 9-5, Monday-Friday, via phone, email, or face-to-face consultation.
  • Remote Support: Our technicians can remotely access your computer, eliminating the need for repair shop visits. 
  • Collect and Return: You just need to contact us to request a pickup, hand over your machine, and we'll handle the rest, returning it once repaired. You only pay for new parts if required, we will always let you know if new parts are required.
  • In-Shop Repairs: Our in-shop repair service is included in select subscription plans, with charges only applying for new parts if needed.

Future Developments
We plan to introduce monthly status reports, allowing customers to view the work Watchdog has done over the past month.

Practical Tips for Users
  • Ensure your computer or laptop runs on Windows 10 or 11. If it does not utilise one of these operating systems, we highly recommend that you upgrade. 
  • Uninstall any other antivirus or internet security software for Watchdog’s enterprise security to work effectively.
​
Conclusion
Watchdog IT Support is designed to proactively support your PC or laptop. It automatically scans hardware and software, manages updates, provides enterprise security, and allows remote technician access, eliminating the need for repair shop visits. Watchdog IT Support offers peace of mind computing for both the general public and businesses. It's easy to set up and runs in the background, proactively safeguarding your computer.
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Download Watchdog today to experience peace of mind computing!
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