Remote Support
Here at Elite we try to make our support services as convenient as possible for you as customers.
This is why we are now happy to offer a service that allows us to remotely access your PC to solve your issue rather than bringing your computer to us.
To find out more about Remote Support please see bellow for more information.
Give the shop a call on 01244 344366
This is why we are now happy to offer a service that allows us to remotely access your PC to solve your issue rather than bringing your computer to us.
To find out more about Remote Support please see bellow for more information.
Give the shop a call on 01244 344366
Pricing Plans
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One Off Remote Support
This session will last up to 30 minutes with the main aim of the session to diagnose the main fault and to fix if possible. If a fix can not be achieved the you will be asked to bring the PC/Laptop in to the shop for repair. £30 inc VAT |
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Support Subscription
This subscription will allow you access to our remote support service any time* during our shop working hours which are: Monday - Saturday 9:00 - 5:30 If a fix can not be achieved the you will be asked to bring the PC/Laptop in to the shop for repair. £5inc VAT P/m ** |
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*Actually time availability may vary, the shop reserves the right to rearrange the support session to a later date.
** Support contract must be held for a minimum of 6 months.
** Support contract must be held for a minimum of 6 months.
What is Remote support?
Remote Support for computers is the use of specialised software that allows controlled access between two or more PCs through TCP/IP protocols over the Internet, various level of access can be taken and granted, some pieces of software are meant for viewing only, whereas others can allow the support technician to use their keyboard and mouse over the same protocol allowing more hands on and practical support for your convenience
There are many benefits to Remote Support for both the Client and the Company the key benefit being efficiency, as most diagnoses require a technician to see the issue at hand or at least use the system that is having issues, Remote access allows this without having to disconnect the PC and physically take it to the repair centre. This leaves the possibility that a fix can be undertaken at that moment, reducing downtime and cost.
There are many benefits to Remote Support for both the Client and the Company the key benefit being efficiency, as most diagnoses require a technician to see the issue at hand or at least use the system that is having issues, Remote access allows this without having to disconnect the PC and physically take it to the repair centre. This leaves the possibility that a fix can be undertaken at that moment, reducing downtime and cost.
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Advantages or Using Remote Support
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